SUPPORT

SOFTWARE

To keep your laptop in top shape you only need our original software!
Our software was developed in-house by our development team and it includes everything you need to install drivers, update BIOS, control your fans and tune your hardware.

Software OBSIDIAN-PC

Please notice:

The models GK7CP and GK5CP only use our UPDATER software and it´s specific Control Station software.
Check the column on the right and download under "For GK5 and GK7 Series"

All other laptop models will use our 4 apps (Updater, Fan Control, Control Station and Keyboard LED), these laptops are from the manufacturer CLEVO. So be careful when downloading the software for your model!
Check the column on the right and download under "For CLEVO Models"

If in doubt please check the serial number tag under your laptop, it should say the model and manufacturer!

Download OBSIDIAN-PC Software:


For CLEVO Models:
(Check the serial tag under the laptop, there should be an indication saying "CLEVO")
 
Updater 
Software to install and update drivers and BIOS

Fan Control 
Get full control over your laptop fans and monitor temperatures and load. Select from pre-made profiles or tune it manually.

Control Station 
Your laptop control panel, tune your CPU, enable or disable hardware, get support and much more!

Keyboard LED 
Full RGB 3 Zone selection for your keyboard. Auto Dim and Effects.


For GK5 and GK7 Series:
(Check Model Nº in the tag under the laptop)

Updater 
Software to install and update drivers and BIOS

Control Station
Control Station specific for GK5/GK7

Ticket System Support

To get support you should start a ticket from your account. This is the best and fastest way of getting support.
Please click here to go to our ticket system.  
 
The typical support progress:
OBSIDIAN-PC Support Progress
- First the client opens a ticket
- Then someone from our support team will reply with instructions to either solve your problem, schedule a remote assistance session or give you instruction for collection
- If collection is needed you will need to securelly pack your product and ship it to us with the given instructions
- Users from Portugal and Spain do not need to ship since we offer free Pickup
- When we receive the product we will start the repair and will update your ticket along the way
- Returns for Europe are free, we will ship it back to you without any charge.  



Alternatively you can also send an email to our support address: [email protected]

For quick support use our online chat. Click the button in bottom right corner of any page.
Even if we are offline please leave your message. We will reply as soon as possible.

 
 

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