Terms and Conditions
All Products being returned under warranty must have been issued with a valid RMA number. Any goods received by us without a valid RMA number will be rejected and returned to sender.
This warranty does not apply to any defect in the goods arising from fair wear and tear, willful damage, accident, negligence by you or any third party (e.g. not using a surge protector), use otherwise than as recommended by us or the manufacturer (e.g. in an unventilated / hot or dusty environment), failure to follow the manufacturer’s instructions, or any alteration or repair carried out without the manufacturer’s approval.
Unless otherwise stated, all LCD/LED panels should be considered as class 2, which comply with ISO ISO-9241-302, 303, 305, 307:2008 pixel defects. Dead pixels on LCD/LED panels are covered under the manufacturers’ warranty terms and conditions. We do not guarantee that you will receive a replacement screen should your screen develop one or more dead pixels.
We cannot be held responsible for loss of data, or need to remind you about backing up your data. Your data is your responsibility and you should take all necessary precautions to reinstate if a loss occurs. It is possible that hard drives and/or solid state drives may be formatted or replaced when returned under warranty regardless of any correspondence stating otherwise.
Laptop Batteries come with a maximum 1 year warranty, regardless of which warranty option is purchased.
Should you take any goods purchased from us to a 3rd party and have them attempt to diagnose or repair a fault on the computer, you may VOID all warranties on the order and we will not cover the costs of any onsite or call out charges as we do not provide or charge you for onsite warranties. If you have any problems with your order you must contact us for advice and if necessary obtain an RMA number and return the item to us through the specified returns procedure.
In the event of any failure of software or hardware, we will not be held liable to replace, re-install or compensate for any software that is lost, damaged or corrupted. This exclusively applies to software provided free of charge by us or any third party software that was installed by you.
ReturnsIf you are contracting as a consumer, you may cancel a Contract at any time within 14 calendar days, beginning on the day you received the Products. You must notify us via durable medium (email / letter) and quote your order number in any communication.
You must also return the Product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
Once the cancelled Products are received by us, we will refund your debit or credit card or issue a cheque or bank transfer for the full amount paid within 30 days.
Except in the case of faulty or miss-described goods, if you do not return the goods as required, we may charge you a sum not exceeding the direct costs of recovering the goods. All original items delivered must be returned with the refund request.
Any software or consumable goods that have been unsealed or activated do not have the right of cancellation and will not be refunded.
Pricing of the goods
The price that needs to be paid by the "buyer" will be shown on the website prior to you ordering the system. In addition to the price of the purchase, you may need to also pay carriage prices for delivery. This will be shown before you place the order. All final prices are shown on our website has the applicable VAT rate added onto them already, so the final price is inclusive of VAT @ the current rate. If the goods are not available, or not in stock at time of ordering, we will inform you and a decision will be made to either change the goods for an equivalent model or a refund for the price of the goods will be given, we will also hide in shame for allowing something like that to ever happen.
Vat Registered Purchases
Our website uses a VAT Validation system that will validate your VAT Number using the European VIES System. It will validate on every purchase you make, if your VAT returns a VAT Registered company it will remove the VAT amount from your order during the checkout. We also keep a proof of the VAT verification returned by the VIES System. If your VAT was not validated during a order and you are a VAT Registered company then it was probably caused by a VIES server downtime (unfortunately it happens more then we would imagine), please contact us to sort it out. This goes to show you just how advanced our website is, sometimes we stop just to stare at it in awe.
Software and Personal Data
Our support and warranty conditions do not include any type of software related assistance. The client is totally responsible for the operating system and any software he decides to install. In the case of a repair we recommend all our clients to do a full backup, we take no responsibility for your personal data. We can even format your hard drivers just for the fun of it, and we will probably do it while listening to Black Sabbath, just to set the right mood.